If you’ve ever worked in the retail world you know how stressful things can get around the holidays. If you are planning on a big sales season this year then you will want to prepare yourself before the rush. Take time now to make a good, organized plan now so that you and you employees are ready for the on-slot of customers that will be looking for a quick and successful trip to your store. First, see if you need to hire any more employees to better serve your customers, second, organize your store and make sure all of your inventory is well arranged, and last, train your managers to handle the stress of a busy holiday season.
If you are worried about the holiday rush, make sure you will have enough staff to take care of your customers. There’s nothing worse than having loads of customers in your store and a shortage of staff to help them make purchases. People are more antsy when they shop during the holidays. They want to get in and get out as soon as possible. Hiring a competent and helpful staff during the holiday season will not only help you sell more inventory but will help you win the hearts of customers. Organize your store so it is clean and easy to access. During the holidays things are bound to get busy and hectic. If you spend a few weeks organizing your store and getting things in tip top shape you won’t have as much to worry about when the sales starts stacking up. Arrange things so it will be easy to find things when you need extra inventory.
Train your staff to keep things clean and neat at all times during the holidays. If you sell large quantities of products or sell things at wholesale closeout. Train your upper level managers on how to deal with the holidays. Go through stress relieving exercises and make sure your staff and most importantly your managers know how to diffuse conflicts and complaints. Many people shop during the holidays for good sales and may be a little on edge if they can’t find exactly what they want. Train your staff on how to handle problems with tact and respect in all situations so that when things get busy, they don’t loose their heads.
Buy Merchant Inc. (http://www.buymerchant.com/) is a wholesale distributor selling closeout items, overstock merchandise and wholesale closeouts.
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